= The Invisible Computer =
=== Donald Norman, PSU QA 76.5.N665 1998 ===

Describes user-oriented design (don't ask what they want, watch what they do)

The proposed Information Appliance is a good description of the Apple iPhone, appearing a decade later.

 .p148 "Travel was difficult, and many people never ventured more than 30 miles from their homes during their entire lives"
  . not sourced, and not true; people have always migrated unless held in bondage
 .p150  The World is Not Neat and Tidy - you can't plan everything (KHL: but you can prepare resources to react!)
  . examples, Three Mile Island, X-Ray dose error
 .p255  Privacy concerns ... key escrow
 .p258  The Tradeoff between Privacy and Ease of Use